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Privacy Policy

Effective Date: January 15, 2026

Introduction

ION Video Limited (ACN 149 796 332) (ION, we, us, or our) is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, use our Video Superintelligence platform and services (the Service), or visit our websites, including ion.video (collectively, ION Sites).

ION abides by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act). You can obtain information about the APPs and your privacy rights at the website of the Office of the Australian Information Commissioner at

https://www.oaic.gov.au/privacy-law/

Where we operate in jurisdictions with additional privacy requirements (such as the European Union’s General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA)), we comply with those requirements as applicable.

By using our Service or ION Sites, you acknowledge that you have read and understood this Privacy Policy.

1. What Information Do We Collect?

We collect personal information that is necessary for our business operations and to provide you with our Service. Personal information is any information that can be used to identify you as an individual.

1.1 Information You Provide Directly

We may collect the following types of personal information directly from you:

  • Contact information: Your name, email address, phone number, postal address, job title, and company name
  • Account information: Username, password, and account preferences
  • Billing information: Payment card details, billing address, and transaction history (processed securely through third-party payment processors)
  • Communications: Information you provide when you contact us, request support, subscribe to our newsletters, or participate in surveys or feedback
  • Employment applications: Resume, cover letter, qualifications, employment history, references, and other information provided in connection with job applications
  • Your Data: Content, files, video assets, metadata, and other materials you upload, store, or process through the Service

1.2 Information We Collect Automatically

When you use our Service or visit ION Sites, we may automatically collect:

  • Usage data: Information about how you access and use the Service, including features used, actions taken, frequency and duration of use
  • Device and technical information: IP address, browser type and version, operating system, device identifiers, screen resolution, and network information
  • Location data: General geographic location derived from IP address (country, state, and in some cases, city)
  • Cookies and similar technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 1.4 below)

1.3 Information from Third-Party Sources

We may collect personal information from:

  • Publicly available sources: Professional networking sites, public databases, and business directories
  • Third-party integrations: If you connect third-party services to your ION account, we may receive information from those services in accordance with their privacy policies
  • Business partners: Companies that refer you to us or with whom we provide joint services
  • Background check providers: If you apply for employment with us and we are considering an offer, we may engage third parties to conduct background checks with your consent

1.4 Cookies and Tracking Technologies

ION Sites use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Service.

Types of cookies we use:

  • Essential cookies: Required for the Service to function properly
  • Analytics cookies: Help us understand how visitors use ION Sites (we use Google Analytics and similar tools)
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Track your activity to deliver relevant advertising

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of the Service.

For more information about how we use Google Analytics, please visit:

https://policies.google.com/technologies/partner-sites

2. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

2.1 Service Provision and Account Management

  • Providing, operating, and maintaining the Service
  • Creating and managing your account
  • Processing transactions and billing
  • Authenticating users and preventing unauthorized access
  • Providing technical support and responding to your inquiries
  • Sending service-related communications, including updates, security alerts, and administrative messages

2.2 Service Improvement and Development

  • Analyzing usage patterns to improve the Service
  • Developing new features, products, and services
  • Conducting research and testing
  • Diagnosing and resolving technical issues
  • Monitoring and analyzing Service performance

2.3 Business Operations

  • Managing our relationship with you and your organization
  • Processing employment applications and conducting recruitment activities
  • Maintaining business records and fulfilling legal obligations
  • Protecting our rights, property, and safety and those of our users and the public
  • Detecting, preventing, and responding to fraud, security risks, and illegal activities

2.4 Marketing and Communications

  • Sending newsletters, product updates, and promotional materials (with your consent where required)
  • Conducting surveys and soliciting feedback
  • Organizing events, webinars, and customer engagement activities
  • Personalizing your experience on ION Sites

You can opt out of marketing communications at any time by:

  • Using the unsubscribe link in our emails
  • Adjusting your account preferences
  • Contacting us at
  • privacy@ion.video

2.5 Legal and Compliance

  • Complying with applicable laws, regulations, and legal processes
  • Responding to lawful requests from public authorities, including law enforcement
  • Enforcing our Terms of Service and other agreements
  • Protecting against legal liability

3. Customer Data and Services

3.1 Your Data

When you use the Service, you upload, store, and process content including video files, metadata, and other materials (Your Data). ION acts as a data processor with respect to Your Data.

How we handle Your Data:

  • Limited access: We only access Your Data to the extent necessary to provide the Service, provide technical support, or comply with legal obligations
  • Security: We maintain robust security measures to protect Your Data (see Section 7)
  • No unauthorized use: We do not use Your Data for our own purposes or disclose it to third parties except as required to provide the Service or as you direct
  • Encryption: Your Data is encrypted in transmission and may be encrypted at rest depending on your Service configuration
  • Retention: Your Data is retained in accordance with your account settings and our retention policies. Upon termination of your account, Your Data will be deleted according to our standard procedures

3.2 Customer Services and Demonstrations

From time to time, our customers may request that we:

  • Provide demonstrations of the Service
  • Deliver technical support or professional services
  • Assist with implementation, integration, or troubleshooting

In these circumstances, customers may provide us with sample data that could include personal information.

When this occurs:

  • We will only use such personal information for the specific purpose agreed with the customer (e.g., demonstrating functionality, diagnosing technical issues, providing support)
  • We will not use such information for any other purpose
  • We will permanently delete such data from our systems when it is no longer required for the agreed purpose or as directed by the customer
  • We will handle such data in accordance with our agreement with the customer and applicable privacy laws

4. How Do We Share Your Personal Information?

We do not sell your personal information. We may share your personal information only in the following circumstances:

4.1 Service Providers and Subprocessors

We engage trusted third-party service providers to assist us in delivering the Service and operating our business. These providers may include:

  • Cloud infrastructure and hosting providers
  • Payment processors and billing services
  • Customer support and communication platforms
  • Analytics and performance monitoring services
  • Marketing and email delivery services
  • Background check providers (for employment applications)

Our service providers:

  • Are contractually obligated to protect your personal information
  • May only use your information to provide services to us
  • Are prohibited from using your information for their own purposes
  • Must comply with applicable privacy laws

A list of our key subprocessors is available upon request by contacting privacy@ion.video

4.2 Corporate Affiliates

We may share personal information with our related companies and affiliates for business operations, service delivery, and the other purposes described in this Privacy Policy.

4.3 Business Transfers

If ION is involved in a merger, acquisition, asset sale, reorganization, bankruptcy, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on ION Sites of any such change in ownership or control of your personal information.

4.4 Legal Requirements and Protection

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
  • Enforce our Terms of Service, including investigation of potential violations
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect the rights, property, or safety of ION, our users, or the public as required or permitted by law

4.5 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so.

4.6 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This information may be used for research, analytics, marketing, and other business purposes.

5. Cross-Border Data Transfers

ION is headquartered in Australia. Depending on your location and the services you use, your personal information may be transferred to, stored, or processed in countries other than your own, including Australia and countries where our service providers operate.

When we transfer personal information across borders, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including:

  • Using service providers that comply with applicable data protection frameworks
  • Implementing contractual protections such as Standard Contractual Clauses approved by relevant authorities
  • Ensuring that data transfers comply with the Privacy Act, GDPR, and other applicable laws

5.1 Australian Privacy Principles

ION does not routinely disclose personal information to overseas recipients. When we do, we will:

  • Take reasonable steps to ensure the recipient complies with the APPs or is subject to a law or binding scheme with substantially similar protections
  • Comply with APP 8 (Cross-border disclosure of personal information)
  • Inform you of the countries to which your information may be transferred, where practicable

5.2 European Union and UK Data Transfers

For individuals in the European Union or United Kingdom, we ensure that transfers of personal data outside the EEA or UK comply with GDPR and UK data protection laws through appropriate transfer mechanisms.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on:

  • The nature of the information and the purposes for which it is processed
  • Legal, regulatory, accounting, or reporting requirements
  • Our legitimate business needs, including enforcing agreements and resolving disputes

Specific retention practices:

  • Account information: Retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations
  • Your Data: Retained in accordance with your account settings and deleted upon account termination or as you direct
  • Communication records: Retained as necessary for customer support and legal purposes
  • Marketing data: Retained until you opt out or we no longer have a legitimate need
  • Employment applications: Retained for the duration of the recruitment process and for a limited period thereafter, unless you consent to longer retention for future opportunities

When personal information is no longer needed, we will take reasonable steps to securely destroy or permanently de-identify it.

7. How Do We Protect Your Personal Information?

We are committed to protecting the security, confidentiality, and integrity of your personal information. We implement and maintain commercially reasonable administrative, physical, and technical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures

Our security measures include:

  • Encryption: Data in transmission is encrypted using SSL/TLS or similar protocols; data at rest may be encrypted depending on Service configuration
  • Access controls: Role-based access controls and authentication mechanisms limit access to personal information to authorized personnel only
  • Network security: Firewalls, intrusion detection systems, and other technologies protect our network infrastructure
  • Security monitoring: Continuous monitoring for security threats, vulnerabilities, and suspicious activity
  • Incident response: Procedures for detecting, responding to, and recovering from security incidents
  • Employee training: Regular training on data protection and security best practices
  • Vendor management: Due diligence and contractual obligations for third-party service providers

7.2 Your Responsibility

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Using strong, unique passwords
  • Logging out of your account when not in use
  • Notifying us immediately of any unauthorized access or security breach

Please note: While we implement strong security measures, no system is completely secure. We cannot guarantee the absolute security of your information.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

8.1 Access and Correction

Right to access: You have the right to request access to the personal information we hold about you.

Right to correction: You have the right to request that we correct personal information that is inaccurate, incomplete, out-of-date, irrelevant, or misleading.

How to request: Email us at privacy@ion.video or use the contact details in Section 13.

There is no fee for making an access request, but we may charge a reasonable fee for providing access in a specific format if your request requires significant resources.

8.2 Deletion and Restriction

Right to deletion: You may request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to restriction: You may request that we restrict the processing of your personal information in certain circumstances.

Limitations: We may be unable to delete or restrict processing if we have a legal obligation to retain the information or another lawful basis for processing.

8.3 Data Portability

You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer this information to another service provider where technically feasible.

8.4 Objection and Withdrawal of Consent

Right to object: You may object to our processing of your personal information for direct marketing purposes or where we process your information based on legitimate interests.

Withdrawal of consent: Where we process your personal information based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8.5 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link in our marketing emails
  • Adjusting your account communication preferences
  • Emailing
  • privacy@ion.video

8.6 Response to Requests

We will respond to your requests within the timeframes required by applicable law (generally within 30 days). If we refuse your request, we will notify you in writing of:

  • The reasons for the refusal (unless it would be unreasonable to do so)
  • The mechanisms available to complain about the refusal
  • Any other relevant matter concerning the request

If we refuse a correction request, we will, upon your request, take reasonable steps to associate a statement with your information noting that you believe it to be inaccurate, incomplete, out-of-date, irrelevant, or misleading.

9. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@ion.video. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.

10. Third-Party Links and Services

ION Sites and the Service may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to the privacy practices of these third parties.

Please note:

  • We are not responsible for the content, privacy policies, or practices of third-party sites or services
  • We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information
  • Our links to third-party sites should not be construed as an endorsement, approval, or recommendation of those sites or their operators

If you connect Third-Party Services to your ION account through integrations, such services’ collection, use, and disclosure of your information is governed by their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, legal requirements, or for other operational, legal, or regulatory reasons.

How we notify you of changes:

  • We will post the updated Privacy Policy on ION Sites with a revised “Effective Date”
  • For material changes, we will provide additional notice, such as by email or through a prominent notice on ION Sites or the Service
  • Your continued use of the Service or ION Sites after the effective date of the updated Privacy Policy constitutes your acceptance of the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. International Users

12.1 European Union and United Kingdom

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:

Legal basis for processing:

We process your personal information based on one or more of the following legal bases:

  • Performance of a contract: To provide the Service and fulfill our contractual obligations to you
  • Legitimate interests: For our business operations, fraud prevention, security, and improving the Service, where not overridden by your rights
  • Consent: Where you have given consent for specific processing activities (e.g., marketing)
  • Legal obligation: To comply with legal and regulatory requirements

Your EU/UK rights:

In addition to the rights described in Section 8, you have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.

Data Protection Officer:

For privacy inquiries related to GDPR or UK GDPR, you may contact our Privacy Officer at privacy@ion.video

12.2 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know: You have the right to request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties with whom we share it.

Right to delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to opt-out: You have the right to opt out of the “sale” or “sharing” of your personal information. ION does not sell or share personal information as defined by the CCPA/CPRA.

Right to non-discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights.

How to exercise your rights: Email us at privacy@ion.video or use the contact details in Section 13. We will verify your identity before responding to your request.

Authorized agents: You may designate an authorized agent to make requests on your behalf. We may require proof of authorization and verification of your identity.

12.3 Other Jurisdictions

If you are located in another jurisdiction with specific privacy laws, we will comply with applicable requirements. Please contact us at privacy@ion.video if you have questions about how we process your personal information under your local laws.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Privacy Officer
ION Video Limited
Level 2, 161 Collins Street
Melbourne, Victoria 3000
Australia

Email:

privacy@ion.video

Phone: +61 3 8672 7186

Website: ion.video

We will consider and respond to your inquiry or complaint within a reasonable time, generally within 30 days. We will always endeavour to resolve any complaint to your satisfaction, however, if you are not satisfied with our response, you may have the right to escalate your concern to a relevant authority (see Section 13.1 below).

13.1 Complaints to Regulatory Authorities

Australia:

If you are not satisfied with how we handle your inquiry or complaint, you may contact:

Office of the Australian Information Commissioner
Website:

https://www.oaic.gov.au

Email: enquiries@oaic.gov.au
Phone: 1300 363 992

European Union/United Kingdom:

You have the right to lodge a complaint with the data protection authority in your country of residence, place of work, or where an alleged infringement of data protection law occurred.

United States (California): You may contact the California Attorney General’s office regarding privacy complaints:

Website: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

14. Definitions

“ION,” “we,” “us,” or “our” means ION Video Limited, ACN 149 796 332, with offices at Level 2, 161 Collins Street, Melbourne, Victoria 3000, Australia.

“Service” means ION’s Video Superintelligence platform, including the ION Virtualization Engine, associated tools, APIs, software, and Documentation.

“ION Sites” means ion.video and other websites operated by ION.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

“Your Data” means all content, files, video assets, metadata, and other materials submitted to the Service by you or your authorized users.

“Privacy Act” means the Privacy Act 1988 (Cth) of Australia.

“APPs” means the Australian Privacy Principles under the Privacy Act.

“GDPR” means the General Data Protection Regulation (EU) 2016/679.

“CCPA” means the California Consumer Privacy Act.

“CPRA” means the California Privacy Rights Act.

15. Acknowledgment

By using the Service or ION Sites, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.

Last Updated: January 15, 2026

ION ACN 149 796 332
Level 2, 161 Collins Street
Melbourne, Victoria 3000
Australia

privacy@ion.videe